Cancellation & Refund Policy

If your group size is less than 18 passengers and you have made a booking for a transport service, you will be charged for 100% of the total service cost if you fail to show at your pickup point except in the following circumstances:

1.    Your pickup is off a flight at an airport and your flight arrival time has been changed (in which case Airport Transfer Cars will make its best efforts to meet your amended flight arrival time), or

  • You cancel your transfer with Airport Transfer Cars by telephone (+61 433 231 804) at least 15 minutes prior to travel for "Shared Ride" services, or
  • You cancel your transfer with Airport Transfer Cars by telephone (+61 433 231 804) at least 15 minutes prior to travel for "Meet and Greet" and/or "Charter" services, or
  • You notify Tourism Transport by telephone (+61 433 231 804) at least 90 minutes prior to travel for "Charter" services, "Sightseeing" services and "Touring" services of up to four hours duration.

2.    If you have made a "Charter" booking for up to 18 passengers (excluding all "Sightseeing" or "Touring" bookings or "Charter" bookings of more than 4 hours duration, the following cancellation fee applies:

  • Within 1 hour of the scheduled uplift time, 50% of the total cost.

3.    If you have made a "Charter" booking for more than 18 passengers, or for all "Charter", "Sightseeing" or "Touring" bookings of more than 4 hours duration the following cancellation fees apply:

  • Within 24 hours of the scheduled uplift time, 20% of the total charter cost.
  • Within 4 hours of the scheduled uplift time, 50% of the total charter cost.
  • Within 90 minutes of the scheduled uplift time, 100% of the charter cost.